You know the one. A customer gets a quote, decides it’s not for them, and goes off to sort it themselves or maybe finds someone cheaper.
Fair enough. I get it. Money’s tight, YouTube makes everything look straightforward, and how hard can it really be?
Then the phone rings. It’s them. And they need a bit of advice. Just a quick question. Won’t take long.
I’m never annoyed by that call. Honestly, I find it kind of funny; not at them, but at the situation.
Because that call means they figured out that it is actually a bit tricky.