It’s the car that – almost – kicked my butt! A few years ago I had a VW Touareg in the workshop with a crank no-start complaint. It came in running, but not well. And it was pot luck if it would restart once switched off.
When I scanned for codes it had about three screens full of different faults. This wasn’t surprising as it had been in another workshop after the client had broken down while on holiday.
The workshop that towed the vehicle in were stumped after they did a few tests. After about a week of it sitting around a decision was made to have it towed home. Eventually it made its way to my workshop.
To get a better understanding of this issue I recorded what I found and then cleared all the codes, not something I like to do but in this case I needed to start from scratch.
I had some very interesting readings – which I’ll follow up with in another post – a lot of them did not make sense. At least three different issues; none of which were connected. Nothing lined up. What was going on here?
I called the previous workshop and they were very vague with their answers.
As time went on this job turned into one big question mark after another. I was probably the most stressed I’ve ever been on a job. But I stuck with it.
I eventually found evidence that the vehicle had an initial problem which the owner reported, but two others caused by either the tow company or the previous workshop.
What did I learn and how it influenced me
That job taught me that trying to get helpful information from someone who knows they’ve done wrong and are unwilling to share can cause you a lot of stress. And lead you down paths that are extremely unhelpful.
The takeaway; I learned that being logical and methodical will reduce your stress levels. Be confident in what you know and don’t be swayed by outside influences.
